Self Check-In iPad App with Mindbody Integration for Deka Lash

We developed a self check-in iPad app for Deka Lash that allows customers to check in upon arrival, reducing manual coordination and improving front desk efficiency.

App Store

Problem Statement

Deka Lash is a beauty company on a mission to help you uncover the most confident and empowered version of yourself through customized lash and brow services, high-end products, and an elevated experience every time you walk through their doors.
Before working with us, the client faced:

Lack of Efficient in-Store Check-in System

Customers had no digital check-in option, requiring manual staff involvement to track arrivals, causing delays, confusion, and inefficient front desk operations.

No Visibility of Customer Arrival for Staff

Staff lacked real-time visibility into customer arrivals, leading to missed check-ins, longer wait times, and poor coordination between teams.

Missed Revenue Opportunities Due to No Upselling

Existing booking system lacked upselling capabilities, preventing businesses from promoting additional services during customer visits and increasing overall revenue opportunities.

No Structured Guest Data Capture System

Walk-in customers had no streamlined way to share their information, resulting in lost customer data, missed follow-ups, and reduced marketing opportunities.